Kultured Misfits strives to create products that our customers love, keep for years and stand the test of time, but sometimes that is not the case. If you are not satisfied with your purchase you may return items from your order for an exchange, or store credit.

DOMESTIC RETURNS

Kultured Misfits purchases returned within (10) days of their original shipment date that are in new, unworn, and original condition are eligible for store credit or an exchange. (All exchanges dependent on existing stock.)

Notice must be given to Orders@kulturedmisfits.com for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned.

Domestic customers are financially responsible for shipping the item back to Kultured Misfits for the exchange.

*ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.

INTERNATIONAL RETURNS (INCLUDING CANADA)

Kultured Misfits purchases returned within (5) days of their original shipment date that are in new, unworn, and original condition are eligible for store credit or an exchange. (All exchanges dependent on existing stock.)

Notice must be given to Orders@kulturedmisfits.com for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned.

International customers are financially responsible for shipping the item(s) back to Kultured Misfits for the exchange, as well as for shipping the exchanged item back to their respective country.

*ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!